Support Center
Frequently Asked Questions
Everything you need to know about playing, paying and progressing on HUB MC.
Getting Started
Open Minecraft Java Edition, go to Multiplayer → Add Server and enter the IP play.hubmc.fun. That's it — no mods or extra installs needed. We run on recent Paper versions.
Absolutely. Every game mode is 100% free. The store sells optional cosmetic ranks, coins and kits that support the server — nothing pay-to-win is required to enjoy or compete.
Only if you want to buy from the store, track your orders with live countdowns and appear on the website leaderboards. Registering takes a minute and needs a working email for verification.
Store & Payments
Payments are verified by our team, usually within minutes during active hours. Once verified, delivery to your in-game account is automatic — you will get a website notification and the items land the next time you are online.
eSewa, Khalti, bank transfer and UPI. Every product page shows the price in both ₹ INR and an estimated रु NPR amount using a live exchange rate.
Pending means our team is verifying your payment screenshot/transaction. If it stays pending unusually long (usually under an hour), open a ticket in our Discord with your order number and we will sort it immediately.
Ranks & Perks
It depends on the product: some ranks are permanent (lifetime), others are renewable and show a live expiry countdown on your dashboard. The product page always states the duration before you buy, and renewable items can be extended by buying again.
Yes — buy the higher rank and open a ticket; we will prorate the remaining time of your current rank where it makes sense.
Core perks (tags, cosmetics, hub perks, priority) work network-wide. Mode-specific bonuses are always listed on the product page so there are no surprises.
Server & Tech
We run modern Paper builds and support the latest Minecraft releases. The exact version is shown live on the home page status badge whenever the server is online.
Boards fill up as the game server syncs player data. If a board is brand new it may take a few minutes to populate after the next sync cycle.
Yes — that is our home turf. The server is hosted to give excellent ping across Nepal and India, and our community is most active in the afternoon-evening IST/NPT window.
Still have questions?
Open a ticket on Discord or send us a message — we answer within 24–48 hours.