Refund Policy
Last updated: October 2026
Because our products are digital goods delivered instantly, refunds work differently from physical stores. Please read this policy before purchasing — buying from the store means you accept it.
When Refunds Are Possible
We will issue a full refund or equivalent store credit when:
- The product was never delivered and cannot be delivered (e.g. server permanently closed)
- You were charged twice for the same order due to a technical fault
- The delivered product is fundamentally different from what the product page described
When Refunds Are Not Possible
We generally cannot refund when:
- The item was already delivered and used in-game
- You changed your mind after purchase or bought the wrong item
- Your account was banned for breaking the Terms of Service
- A renewable rank expired naturally at the end of its stated duration
Chargebacks
Please always contact us before opening a payment dispute. Chargebacks filed without contacting support result in a permanent network ban, as they force us to pay fees for a purchase you received. In genuine cases we would rather just fix it.
How to Request
Open a ticket in our Discord with your order number and a short explanation. We review every request individually and respond fairly — usually within 24 hours. Approved refunds are returned via the original payment method or as store credit, whichever you prefer.
Questions about this document? Contact us.